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Returns & Exchanges
We want you to love your tea. If you are not entirely satisfied with your purchase, you may return unopened tea or unused accessories within 30 days of purchase.
1
Initiate Return
Log into your account and select the order you wish to return to generate a return authorization.
2
Pack Your Items
Securely pack the items in their original packaging, ensuring all seals on tea products are intact.
3
Affix Label
Print and attach the prepaid shipping label provided in your return confirmation email.
4
Drop Off
Take your package to the nearest authorized carrier location. Your refund will be processed once inspected.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing